Ever wondered what it’s like to be a loss assessor? Meet Jimmy Cranswick, our Barnsley and Doncaster franchisee who is a dedicated professional who helps individuals and businesses navigate the complex world of property insurance claims.

Jimmy’s day starts early. Even before he hits the road, he sits down in his office to tackle emails and administrative tasks. This time is crucial for responding to client enquiries, updating claim statuses, and coordinating with contractors. By staying on top of his inbox and paperwork, Jimmy ensures that no detail is overlooked and that every claim is progressing smoothly.

Attention to Detail

By mid-morning, Jimmy is on the road, heading to the site of a new property claim. Whether it’s a residential home affected by an escape of water or a commercial property facing impact damage, Jimmy’s first task is to arrive on-site and conduct an initial assessment of the property. The initial assessment is crucial for understanding the scope of the damage and setting the stage for the entire claims process.

This detailed assessment ensures that all aspects of the damage are recorded, providing a comprehensive foundation for the claim and includes photographs, measurements, and a detailed description of the damage. It’s a critical document that will be used to negotiate with the insurance company. Jimmy’s attention to detail and thorough documentation are key factors in securing a fair settlement for his clients.

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Jimmy Cranswick pictured carrying out checks at a policyholders property, which was previously damaged by an escape of water.

Managing Client Expectations

Communication is a vital part of being an Aspray franchisee. Jimmy takes the time to manage the client’s expectations, provide the policyholder with a clear understanding of what to expect moving forward, and answer any questions. Ensuring the policyholder feels supported and informed is of upmost importance while explaining the next steps in the claim process. Jimmy’s goal is always to ensure that his clients receive outstanding customer service, aiming to elevate some of the stress making an insurance claims bring.

By mid-afternoon, Jimmy is onsite at another property, project managing contractors and ensuring that restoration works are meeting expected timescales. Relationships with these contractors are vital to ensure the smooth completion of the claim.

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“Everything was handled by Jimmy, who kept us up to date at every step and
went above and beyond for us. Cannot fault the works done or the time it has taken at all. Great service overall.”

Policyholder review

A highlight of the day is a call from a loss adjuster to say that the settlement of an escape of water claim has been agreed and works can now begin. Delighted with the outcome, Jimmy arranges to meet with the policyholder to discuss the agreed works, collect the excess payment, and agree on a convenient date for works to commence.

Before wrapping up for the day, Jimmy spends time following up with his clients. He provides updates on the status of their claims and answers any questions they may have. He also takes his time to plan for the next day, ensuring that he is prepared for whatever challenges lie ahead.

Jimmy’s dedication to his clients doesn’t end there; he is always just a phone call away, ready to provide support and assistance. From the initial assessment to the final settlement, Jimmy is committed to making the claims process as smooth as possible.

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Inspired by Jimmy’s Journey and want to learn more?

Jimmy’s story is a testament to the impact and fulfillment that comes with being an Aspray franchisee. His dedication, and commitment to client satisfaction have not only brought him personal and professional growth but also significantly helped numerous homeowners and business owners in their times of need.

If Jimmy’s journey inspires you, get in touch to find out how you could start your own franchise and become an Aspray Loss Assessor and join a network of professionals dedicated to managing property damage insurance claims.

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