The Aspray franchise network has had a tremendous 12 months, despite the ongoing pressures of the pandemic, making 2021 one of our best years to date.
The fantastic efforts of the team both in the field and at our Lancashire head office have brought successes throughout the year, from growing the network with the introduction of new franchise partners, to winning prestigious awards and, best of all, gaining outstanding feedback from customers across the UK.
5* Franchise Network Satisfaction
Our year started with a tremendous achievement, when we were awarded the 5-Star Franchisee Satisfaction award by Workbuzz, on behalf of the British Franchise Association (BFA). The award was based on the results of an anonymous survey, conducted by Workbuzz, whereby our network of franchisees provided their thoughts on the franchise, the franchisor, and their experience.
The survey was broken down into five main categories, all of which must attain a high score in order to achieve the satisfaction award.
These categories are:
- Training and Support
- The Franchise System
- Culture and Relationships
- Leadership
- Overall Satisfaction
“I am delighted with the results,” said Aspray Managing Director, James Whittle. “Our franchisees are important to us and it is wonderful to know that the support we are providing is proving valuable to their business and its growth.”
‘Outstanding Services to the Policyholder’ – British Claims Award Winners
For over 12 months, we have been overwhelmed with the fantastic reviews’ customers have provided after using our services. Our franchise network work tirelessly to provide policyholders with outstanding service for every claim they manage, working in their best interests to gain them a fair settlement and reinstate the property as swiftly as possible.
Their hard work and dedication were recognised in September when the British Claims Awards named Aspray the winner of the ‘Outstanding Services to the Policyholder’ Award, beating out other industry leaders for the top spot.
“Aspray takes charge of property damage claims, handles every detail, and takes the time to communicate and explain the situation. The pandemic proved no barrier to this excellent service delivery and Aspray continues to use technology to maintain and even improve on this record.” Judges of the British Claims Awards 2021
Next Generation Franchisee Winner, Jack Parkhouse
The Aspray network has welcomed many new members over the past couple of years and one of those is Jack Parkhouse who operates Aspray (London South). One of our younger franchisees, Jack took of with a flying start, proving from day one that he was one to watch out for.
In November, Jack was the proud winner of the ‘Next Generation Franchisee’ award from the British Franchise Association. His dedication to the network, modesty and overall drive is what secured him this honour.
The Next Generation category showcases franchisees under the age of 35 who have proven they have a passion for business.
Pip Wilkins, CEO of the British Franchise Association, said: “For many franchisees, the risk of investing in the franchising world can seem daunting. Jack no doubt had these fears too but for him, failure was just not an option. It’s a true credit to his determination and hard work that he has secured this truly well-deserved win. He’s a shining example of how franchising can offer a great way to realise your dreams, and I have no doubt the future is very bright for him and the rest of the Aspray team.”
Network Growth
The uncertain times have not stopped Aspray from welcoming new franchise partners to the network. Working around restrictions, where necessary, the team at head office have provided training and support over the past 12 months, aiming to give each franchisee the best possible start to their business.
A great time to Join Aspray’s Franchise Network
Our customers are our most important asset. Ensuring they receive excellent customer service is at the forefront of every claim that we handle at Aspray.
There has never been a better time to join Aspray. If you would like some more information regarding our franchise opportunity, then contact the Aspray Recruitment Team on 0800 077 6705 or email recruitment@aspray.com.