Aspray franchisees and prospective franchisees have had another big boost thanks to Aspray being named a finalist for Third Party Claims Management Team of the Year in the prestigious Insurance Times Claims Excellence Awards 2018.
The Insurance Times Claims Excellence Awards recognise and reward excellence from companies which have direct relationships with insurance policyholders, and deal with their insurance claim. Having this type of endorsement for our customer service excellence is invaluable for our franchisees, who build businesses based on the trust customers and introducers, such as insurance brokers and letting agents, place in them to do a first-class job.
Whilst Aspray has won various other accolades before, being shortlisted for awards on a continuous basis speaks volumes about our dedication to customer service and our commitment to ensuring that domestic and commercial property owners nationwide receive a first class service and their property reinstated to its pre-loss condition with as little inconvenience as possible.
Aspray franchisees help take away the stress felt by residential and commercial property owners when they need to make a property damage insurance claim, by assuming responsibility for negotiations with the representatives of the customer’s insurer. They also project-manage their clients’ claim from start to finish, using vetted contractors and calling upon Aspray’s in-depth property-repair expertise.
Customers who appoint Aspray to act for them as their loss assessor have typically seen their property adversely affected by flooding, storm damage, theft, fire, escapes of water, malicious damage by tenants, or other impacts. Our commitment to excellent support to those in distress distinguishes our service.
Aspray’s franchisees always strive to help make the life of the insured customer much easier, and allow them to get on with their daily lives. The role suits those with a construction or property background, those who have man-managed others, or those with excellent negotiation skills, sometimes acquired in the armed forces or other disciplined environments.
Aspray has a network of franchisees around the UK who adhere to our ethos of ‘Treating Customers Fairly’ – something that is embedded within our company culture, so that its translation into practice is exactly the same in any part of the country.
When buying a territory from us, a franchisee has to commit to delivering customer service excellence to the high standard demanded, as the service offered to every Aspray customer should be of the same quality.
As our MD, James Whittle, says: “Delivering customer service excellence can be challenging within a franchise business. However, we have ingrained high-quality and exceptional customer service delivery into every aspect of our business and only recruit franchisees ready to commit to this level of customer service excellence.
“Our Treating Customers Fairly programme represents a philosophy on which we continually build, to further perfect the service we provide. Given all the hard work that goes into this, we are naturally delighted to be recognised in the Insurance Times Claims Excellence Awards for the third year running.”
The 2018 winners are to be announced at a glittering awards ceremony in London, on May 10, so we hope to be bringing you more good news then.