One thing that our Aspray franchisees have in common is their drive to provide the best service to policyholders, after all, they are the reason we do what we do. For many of our customers, the prospect of navigating an insurance claim and dealing with numerous contractors can be daunting. This may especially be the case for business owners who may have other things to concentrate on.
Devastation after Devastation
The coronavirus pandemic devastated the playcentre sector, with many having to shut their doors as restrictions were in place. Policyholder and play centre owner, Emma, experienced this first hand with her playcentre for children with special needs. Both her and her customers were over the moon when the playcentre could reopen to the public.
But, just eight weeks after reopening, a leak through the roof destroyed the main playroom, forcing the playcentre to close its doors once again.
Back with a Boomerang
Emma called Aspray for help. Our Loss Assessor handled everything for her starting with communications direct with her insurance company to reach a settlement for the necessary works. He then coordinated the strip out and drying of the playroom. A challenging task due to the foam padding covering the walls and flooring, which had become saturated.
Many of the children that visit Boomerang playcentre have severe medical conditions. Therefore, it was of great importance that the drying and restoration were handled correctly. Any leftover damp or mould could exasperate these conditions, making the playcentre an unsafe environment.
It was with this in mind that our Aspray Loss Assessor put together a drying and restoration plan and worked with a variety of trusted and vetted contractors to complete works quickly and safely.
The playcentre has now reopened and Emma is delighted that the children can once again have a safe environment to play.
Make A Difference to Customers
Helping customers like Emma is part of the day-to-day role as an Aspray Loss Assessor. In a recent interview, Aspray Franchisee of the Year, Sara Holmes said, “every time I complete a claim and get a thank you from a customer, it feels amazing.” Nothing was more amazing than being recognised for our dedication to policyholders when we were awarded ‘Outstanding Services to the Policyholder’ at the 2021 British Claims Awards.
Each review we receive at Aspray is important to us. It has been amazing to see the flood of positive feedback for our service. Our customer reviews show how much needed our service is to policyholders and how our Loss Assessors can truly make a difference.
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You can watch Sara’s full interview and others from our franchisees on our YouTube channel here.