Kylie Crane
Winner of the Excellence in Customer Service Award at the Aspray Awards 2021
Kylie Crane
Winner of the Excellence in Customer Service Award at the Aspray Awards 2021
“…it just ticked all the boxes.”
Kylie previously worked for Barclaycard and due to a change in legislation, became redundant and ended up looking for a job in a crowded market.
As fate would have it, she came across the Aspray franchise on Indeed. Strong project management and organisation skills are a must as an Aspray franchise owner and this suited Kylie’s natural abilities. This, along with having renovated properties before and having a partner who works in construction made Aspray seem obvious for her next work/business venture.
Episodes:
A series of interviews with Kylie Crane
Episode 1: Knowing Aspray was right for me
Episode 2: Generating leads
Episode 3: Second year in business
Episode 4: Support from your franchisor
About Kylie Crane
Kylie Crane won the award for ‘Excellence in Customer Service’ due to not only receiving many inspired customer reviews, both written and on video, but also because of her above and beyond work ethic.
A prime example of this was when dealing with a claim for subsidence, caused by deeply rooted trees at the front of the property. As the claim would go, the policyholder was not insured to the extent of the damage and would need to seek alternative solutions. Recognising that this customer was elderly, potentially vulnerable and had no understanding of insurance, Kylie still took the time to explain the entire situation to this customer, then arranging contractors out of her own pocket to attend to the problem trees.
This was not something required by Kylie as a loss assessor, but as someone with a great deal of empathy and understanding it was naturally something Kylie had to get involved in.
John Strange
Aspray (Glasgow West)
Winner of the ‘Great British Franchisee Award’ 2022, franchisee John focuses massively on his local community. His sponsorship activity has boosted his brand, getting the Aspray name in front of property owners across his territory.
Lindsey Joseph
Aspray (Manchester Central)
Since joining Aspray in 2019, Lindsey has built a strong team and moved operations into a central Manchester office. She praises the support she has had along the way that has taken her business to exciting new heights.