Our 2022 Franchisee of the Year, Sara Holmes, gained recognition for her demonstration of consistency and professionalism while dealing with an influx of storm claims in the winter of 2021/2022.
Our 2022 Franchisee of the Year, Sara Holmes, gained recognition for her demonstration of constistency and professionalism while dealing with an influx of storm claims in the winter of 2021/2022.
“…you need to be a strong individual.”
Sara is keen to point out the reality of becoming a loss assessor. Being tenacious and hard-working are amongst a firm set of skills required to excel in this role.
Her ability to work diligently and at pace during catastrophic storm events in Sunderland has been widely admired amongst the Aspray network.
“…trust needs to build with loss adjusters, contractors, introducers…”
Being a good communicator and a likeable person is essential. Firstly, to help policyholders understand the claims process at a time where they are likely to be under a lot of stress, and secondly to build relationships with a network of professionals on the claim itself.
When managing a claim, our loss assessors will meet with loss adjusters or representatives of the insurer to negotiate a settlement. Both loss assessor and loss adjuster benefit from a close working relationship to bring about a smoother claims process.
Episodes: A series of interviews with Sara
Episode 1: Franchisee of the year 2022
Episode 2: The skills required
Episode 3: Handling storm damage claims
If you have watched Sara’s Franchisee Focus episodes, you will know that so much of Sara’s passion comes from the ability to help people in a desperate situation. Sara possesses the level of empathy that is required to deliver the best possible customer service.
Sara is exceptionally intuitive when entering a property for the first time. She has entered homes where a policyholder is sick, grieving a family member that’s passed away, or is under a great deal of stress with the scenario they are in. Building a rapport with policyholders as quickly as possible is one of Sara’s strengths, as well as being meticulous and paying close attention in the claims process.
Sara has been known to help with the moving process of a family who needed to move to alternative accommodation and managed a project at pace to ensure a family was back home to enjoy the Christmas period.
Sara is one of the best examples in the network of having a robust work-ethic. Storm Barra and Storm Arwen battered the coasts along the North East in late 2021 and Sara single-handedly managed the influx of 80 claims over a one week period. This is not a normal circumstance for our franchisees to find themselves in, but what defines the best assessors is the ability to remain calm and organised, all while delivering exceptional service to each policyholder.
Aspray (London South)
Next Generation Franchisee winner 2021 (BFA Awards) Jack has a background in construction and project management. Coupled with a strong work ethic, Jack is growing his business exponentially.
Listening to Kylie’s customers, it’s clear to see why she was the winner of the ‘Excellence in Customer Service’ award. Her drive to always go above and beyond is what makes her a standout franchisee.