We’re praising our outstanding franchisees this month for all their hard work over the past 12 months providing above and beyond customer service. Their care and dedication have led to Aspray winning the ‘Outstanding Services to the Policyholder’ Award at the British Claims Awards 2021.
“Aspray takes charge of property damage claims, handles every detail, and takes the time to communicate and explain the situation. The pandemic proved no barrier to this excellent service delivery and Aspray continues to use technology to maintain and even improve on this record.”
Judges of the British Claims Awards 2021
More than just a Claims Manager
There are many attributes we look for in our franchisees but one of the most important is their ability to empathise with our customers.
The hundreds of 5 star reviews we have received over the past 18 months really highlight the impact our service has on our customers.
“Lindsay Tracy & Ben were all extremely efficient in arranging the home visit and the setup of the process. Then on arriving they were very thorough in assessing the damage while commenting on their thoughts throughout. The prognosis was that our insurer had certainly offered a lower cash settlement than was justified which gave us confidence that there was a real opportunity to achieve an improved position. They then kept us up to date throughout the negotiation process while dealing directly with our insurers. The results of which concluded with a very positive and favourable outcome The improved settlement allowed us to fix and refit the damage to what was a leak in our bathroom and I don’t think we would have been able to achieve this without their help. In short this was an amazing conclusion and my advice is that anyone considering using Aspray Central Manchester team should jump at the opportunity. Why would you see any reason not to? Great work and we are delighted with the service, well done to all concerned and thank you.”
Franchise Development Manager, Rebecca Dean said, “Looking after the policyholder at the point of claim has always been, and will always be, our number one priority at Aspray and winning this is award is testament to the hard work each of our franchisees puts in every day.”
Finding Outstanding Franchisees
At Aspray we are proud to be the first UK franchisor to adopt the Zorakle profiling tool which determines franchisee-franchisor compatibility. By taking a short test, the Zorakle profile measures the prospective franchisee in the following areas:
- Stages of Growth
- Work Style
- Eight Core Competencies
- Sales Orientation
- Focus Preference
- Emotional and Social Intelligence
You can take the test and find out if you match our outstanding franchisees by contacting our Franchise Recruitment team on 0800 077 6705.
What it Means to Win
To be nominated for an award such as ‘Outstanding Services to Policyholders’ is always an honour, especially after the challenges of the past 18 months. Winning really commends the effort put in by the whole team at Aspray, from the outstanding franchisees out in the field to those working behind the scenes at Head Office.