Caring for Claims

You could be visiting a policyholder with water damage in the morning, checking on the reinstatement progress of a fire claim at lunchtime, calling a policyholder with a claim update in the afternoon and finishing your day negotiating a settlement with an insurer’s representative.

The role of an Aspray Loss Assessor never brings the same day twice.

    No claim too big or small

    Often buildings are so much more than just a structure. They are a home or a business, a place of comfort and relaxation, or they may even be an investment for the future. Whatever a building means to a policyholder, experiencing damage from fire, flood, storm, water, impact, malicious damage, or any other insurable event could turn their world upside down in an instant.

    But this is where Aspray can help…

    Aspray employee in van.

    The Aspray Loss Assessor Claims Process

    Case study: Water damage

    Learning the property, you rent out has been flooded and your tenants have nowhere to go is a nightmare in itself. Add to this an insurance company who is seemingly unwilling to help, and a stressful scenario is surely to follow.

    Fortunately, Aspray was on hand within 24 hours to help find accommodation for the tenants and assess the damage to the property. Julie, knowing very little about property damage, was grateful that Aspray could provide much deeper information about the damage and pass this on to the insurer, leading to a successful claim.

    Overall, a great example of how Aspray can take the stress out of a property damage insurance claim, leaving the policyholder with just the “nice bits”, as Julie says, such as the colour paint and carpets.

    Case study: Impact damage

    Aspray work on behalf of commercial property owners as well residential. Our Aspray (Peterborough) franchisee, George, was on site within 24 hours of head office receiving the call when a collision between two cars had damaged a boundary wall of this petrol station.

    As part of the management of the claim, George collected details of the drivers, dealt with the police report, and secured a settlement with the insurer. His vetted contractors were then instructed to begin reinstatement works, completing the wall rebuild within a day. George organised the replacement of the petrol stations digital sign which had also suffered damage during the impact.

    “The end product was perfect and professionally done…”  The customer was delighted with the reinstatement and how Aspray “just got on with it.”

    Building your business

    As an Aspray franchisee, you have the oportunity to grow your business your way. With all the help and suport you need, you’l get stuck into:

    • Sales and business growth
    • Marketing
    • Finance 
    • Claims Management Process
    • Compliance

    Find out how we support you with all elements of the business:

    Established Aspray franchisee with his team.