Training and Support

Become the ‘go-to’ person for claims management in your area with the backing of our long-standing team of qualified professionals. Giving you the tools and know-how to deliver a high-end service and reach your goals.

Supporting you with
induction training

Before starting your business, you will attend induction training at Aspray head office in Lancashire, delivered in line with BDMA industry standards. The course covers everything you need to begin operating your franchise from understanding insurance and surveying damage to marketing your business and generating leads.

This is just the start of your learning journey with Aspray.

Developing franchisees and learning new skills at Aspray head office
Sarah - Claims handler at Aspray supporting franchisees

Supporting you with
claims management

Our expert claims handling team will guide you through insurance policies, scoping practices, and advise on negotiations with insurers and their representatives when it comes to managing claims. Their knowledge and skills are crucial in assisting you as you navigate the world of insurance policies, bringing claims to settlement and understanding insurance and vetting contractors

Following induction training, you will be assisted on site by our network support manager as you prepare your scope and plan for reinstatement works. This gives you the opportunity to put your training into practice and in some cases, learn on the job.

Whether you’re dealing with more complex claims, or just need a second opinion, support is always available for every aspect of the claims process.

Supporting you with
accounting activities

Aspray is regulated by the Financial Conduct Authority and has permission to hold client monies. Our qualified and experienced accounts team manage the Statutory Trust Client Monies bank account and keep you updated with insurance payments received into the account, and forward monies to you for payment of your contractors, materials, and profits.

As your build your business, the team also offer support with invoicing, VAT, CIS, and other accounting queries.

Accounting support - aiding business growth
Jack Parkhouse, taking part in the induction training course in January 2020

“The course has been well structured, well delivered and creates a great foundation for success. All of the Head Office team have been welcoming and really supportive all the way through.”

Jack Parkhouse, Aspray (London South)

Induction Training, January 2020

Hear from our franchisees

Supporting you with
business growth

Aspray have established a large network of ‘introducers’ who refer claims for franchisees to manage. Our experienced team of business development managers relationship manage and grow this network nationwide.

They also support you locally to build your own network of introducers, gaining leads from emergency contractors, letting agents and block managers across your territory.

Business Development Manager, Carl Dewhurst, at an exhibition<br />
Marketing Support with Aspray franchisees at their office.

Supporting you with

As an Aspray franchisee you will utilise a mix of channels to promote your business and build brand awareness locally. The Aspray marketing team offer ongoing support in this area, helping you to develop your marketing plan, create content and monitor results.

From social media to exhibitions and sponsorships, the marketing team provide creative support for all your branding and promotional needs. They also maintain Aspray’s national presence, managing the website, SEO and paid advertising.

Sales and marketing:

Helping you grow your business



Digital marketing

sponsorships , St Mirren


Supporting you with
peer to peer support

Nobody knows the ins and outs of running an Aspray franchise better than the franchisees who are doing it every day. It only makes sense to share that knowledge amongst our network. Regular Network Support Meetings virtually brings franchisees together to discuss important issues, topics of interest, meet new national suppliers and share best practice.

When we can get together, we do! National conferences, regional meetings and summer socials bring our franchisees together throughout the year. As a franchisee, it’s good to know you’re not alone.

Peer-to-Peer Support amongst the franchisees
Franchisee Nathan, taking advantage of the training and support offered with the Aspray franchise

Supporting you with
Continuous Professional Development

You’ll be joining a regulated firm which means always staying at the forefront of new developments within the industry as well as refreshing yourself on regulations and procedures. All franchisees undertake a minimum of 35 hours of continuous professional development (CPD) per year, ensuring they have the knowledge to provide the best service to policyholders.